StarCenter™ provides a CallerID Routing feature. This feature provides a high degree of flexibility in that administrators can create entries that will deliver a system match to a partial or full 10-digit number, routing those calls to a specific Destination as defined (different call treatment for specific callers). This feature is commonly referred to as Geographic routing (also called georouting, position-based routing, or area based routing).The system can be configured to use a mix of NPA (Area Code), NPA / NXX (Area Code / Exchange) or the full 10-digit number. For example 941, 941234, 9412340001. (Important Note) The system searches in the following order:
10-digits - Full CallerID
6-digits - Area Code / Exchange Codes (NPA/NXX)
3-digits - Area Code (NPA)
Therefore a call from 9412340001 could route to a specific Destination however a call from any other 941234 NPA / NXX range could route to a completely different destination. All other calls from the 941 Area Code could route differently. Routing in the above scenario could look like this:-
Call from 9412340001 - Route to Queue A (specific CallerID)
Call from 941234 - Route to Queue B (941234 NPA / NXX range)
Call from 941 - Route to Queue C (941 Area Code (NPA))
All other calls - Route to Queue D (Routes all other callers not covered by 1, 2, 3 above)
The following information provided is for using the service for inbound calls to be routed to the appropriate location's Auto Attendant(s).
No StarCenter Agents are required.
There are no Reporting or Recording Requirements.
Monitoring tools are unavailable.
To set it up so the customer's Main Number and/or Toll Free would Geo-Route to the appropriate location(s):
Log into the Portal https://portal.star2star.com
From the Configuration Menu >> VIEW/EDIT >> Enter [__Customer Location__]
From Advanced Settings >> Destinations >> Queues
1. Set up a Main Queue with Geo Routing.
2. No Agents are added:
3. Make no changes to the Options, and add the appropriate NPA to the Caller ID Routing tab:
4. Point to the appropriate queues with Failover to the correct TN, and set the queue timer to 10 seconds:
5. Make test calls to verify successfully routing.