What can I do with the Virtual Office mobile app?
The Virtual Office mobile app allows you to effectively and efficiently communicate with your company contacts via phone calls, messaging, meetings, and more.
Where do I find my profile information?
To view your profile information, tap the profile image icon in the header. This opens your profile info, where you can:
Take or upload your photo.
View your 8x8 phone number and extension.
Set your status and write a custom status message.
Log out of the application.
How do I upload my profile image?
Put a face to your name in the contact directory by uploading your photo to your profile. You can use an existing image, or take a new one.
To upload your profile image:
Tap the profile image icon in the header to access your profile.
In the screen that opens up, tap your profile image.
Choose whether to use an existing image on your device or take a new one, and proceed. Once you upload your profile image, it becomes visible in the company directory to other users.
How do I find my 8x8 phone number or extension?
Tap your profile image icon in the header. In the profile screen that opens up, you can view your 8x8 phone number and extension.
How do I let other users know I'm busy?
If you want to show other users in the company that you are currently busy (for example, working on a deadline), you can change your presence status from your profile. If you want to include more details, you can also set a custom status message.
To let company contacts know you are busy:
Tap the profile image icon in the header to access your profile.
In the screen that opens up, select:
n Busy: You can still receive calls and messages from other users.
n Do not disturb: You receive only messages; all calls to you are redirected to voicemail. You now show up as busy to other users.
If you want to entirely stop your Virtual Office communications, you must log out of the app.
If you closed the app by swiping out of it in your list of recent apps, you still receive communication notifications because you are considered logged in to the app. If you want to temporarily stop getting communications, you must log out before closing the app.
To log out:
Tap the profile image icon in the header to access your profile.
In your profile, tap Logout.
How do I set a custom status message?
Let’s say that you are away from the office and want to clarify that you are working remotely, or that your status shows you as busy and want to clarify that you are giving a presentation until a certain time. To give other users more information about your presence status, you can set a custom status message from your profile.
To set a custom status message:
Tap the profile image icon in the header to access your profile.
In the screen that opens up, you can enter a status message that is visible to other users.
Other users see me as unavailable, but I see my status as available. What do I do?
If other users incorrectly see you as unavailable (and/or you see everyone else as unavailable), this can indicate an issue with your status synchronizing. If the problem persists, log out and log back in.
To log out:
Tap the profile image icon in the header to access your profile.
In your profile, tap Logout.