How do I view and manage the faxes I received?
You can view and manage all your faxes under More > Fax. In addition to viewing sent and received faxes, you can see at a glance if a fax sent from the Virtual Office desktop app was canceled or failed to reach the intended recipient.
I'm not receiving notifications for Virtual Office faxes. How do I receive notifications?
When you first install the Virtual Office mobile app, you receive a prompt asking to allow the application to send you device-based notifications. If you decline the prompt, notifications are disabled by default.
If you do not see notifications despite being logged in, go to your device settings to enable notifications. You can then fine-tune your notification preferences from within the app.
To enable notifications on your device:
Go to More > Settings > Device Settings to open Virtual Office permissions in your device settings.
Enable Virtual Office notifications, and edit the notification settings as needed.
To manage notification settings in Virtual Office:
Go to More > Settings.
Under Notifications, enable or disable notifications for:
n Messages: IM and SMS chat messages, faxes, and voicemails
n Missed Calls: Incoming calls that timed out and went to voicemail, or were hung up before being answered
Go to Sounds to select the ringtone to play on an incoming Virtual Office call; your selection does not affect your message notification sound, or your ringtone for calls to your device number.
Why do I not hear an audible alert when my fax notifications come in?
Regardless of your in-app sound settings (which control the ringtone on incoming calls) under More
> Settings > Notifications > Sounds, if you disabled notification sounds under More > Settings > Device Settings, you hear no sound upon receiving a notification for a new message, fax, or voicemail.
How do I mark faxes as read or unread?
You can easily mark some of your faxes as read or unread from your list of faxes.
To mark faxes as read or unread:
Go to More > Fax to access your list of faxes.
Swipe left on the desired fax, and select Read or Unread depending on the current state of the fax.
How do I delete faxes?
Let's say you want to delete faxes to keep your fax list free of clutter. You can easily delete a fax in the Virtual Office mobile app, erasing it from both the Virtual Office mobile and desktop apps.
To delete faxes:
Go to More > Fax to access your list of faxes.
Swipe left on the desired fax, and select the Delete icon that pops up to erase the fax.
