Which key shortcuts can I use with the dialpad?

When you open the dialpad from the Calls tab, you can use dialpad key shortcuts (also called star codes) to perform various actions.

For details on Barge-Monitor-Whisper shortcuts (labeled as BMW), please refer to our Barge-Monitor-Whisper Quick Reference Guide.

Star Code



Block Caller ID: Dial before calling a number to block your Caller ID from the other party.


Last Call Redial: Dial the last number you called or were called by.


Activate DND: Activate Do Not Disturb to send incoming calls to voicemail.


Deactivate DND: Deactivate Do Not Disturb to receive incoming calls.


Toggle DND: Toggle your Do Not Disturb status.


Flip Call: To switch an active call from one device to another on the same extension, dial from the device you want to use.

*5 (BMW)

Barge: If you are Monitoring a call, Barge in to speak with and be heard by both parties on the call.

*6 (BMW)

Mute: If you have Barged into a call or are Whispering to an agent, you can Mute yourself.

*9 (BMW)

Whisper: If you are Monitoring an agent, you can Whisper to them without being heard by the party speaking with the Agent.

*22 (BMW)

Monitor: Listen in on a live call without interrupting either party.

*23 (BMW)

Barge Direct: Barge in on a call without Monitoring or Whispering first.