Frequently Asked Questions
To pick up a call ringing a specific phone that is not ringing as part of a Ring Group, dial *8xxx (xxxbeing the extension of the ringing phone).
Fo...
Tue, 5 Dec, 2017 at 11:18 AM
When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dia...
Tue, 5 Dec, 2017 at 11:20 AM
Use the REPORTS section n the Star2Star Web portal to select CDR's (call detail records) by area code either Calls From: or To: See example below wi...
Wed, 6 Dec, 2017 at 1:13 PM
The system allows users to create a "Personal Operator". Pressing “0” when listening to a users outgoing mail box message will by default take th...
Fri, 8 Dec, 2017 at 1:20 PM
The system automatically deletes messages that are more than 90 days old. However If you wish to keep messages indefinitely save them in the Archived folder...
Fri, 8 Dec, 2017 at 1:22 PM
There are 2 ways that you can provide access to voicemail remotely. Either by using an option in an Automated Attendant Menu as per the example below which ...
Fri, 8 Dec, 2017 at 1:23 PM
Star2Star is committed to providing our customers with the best possible service available, and 911 is a vital part of this package.
At Star2Star, we ar...
Fri, 8 Dec, 2017 at 2:15 PM
Star2Star stores client data on servers that are only accessible via Secure Shell using two-factor authentication. Only those Star2Star employees who hold a...
Fri, 8 Dec, 2017 at 3:35 PM