Frequently Asked Questions

How Do I Pick Up A Phone Ringing On The Other Side Of Our Office?
To pick up a call ringing a specific phone that is not ringing as part of a Ring Group, dial *8xxx (xxxbeing the extension of the ringing phone). Fo...
Tue, 5 Dec, 2017 at 11:18 AM
Why don’t calls come to my cell phone when the internet is out?
When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dia...
Tue, 5 Dec, 2017 at 11:20 AM
How can I determine what calls are being made on my system e.g. long distance calls or local?
Use the REPORTS section  n the Star2Star Web portal to select CDR's (call detail records) by area code either Calls From: or To: See example below w...
Wed, 6 Dec, 2017 at 1:13 PM
How do I configure a "Personal Operator" for my voicemail?
The system allows users to create a "Personal Operator". Pressing “0” when listening to a users outgoing mail box message will by default take th...
Fri, 8 Dec, 2017 at 1:20 PM
How Long Can I Keep My Voicemail Messages?
The system automatically deletes messages that are more than 90 days old. However If you wish to keep messages indefinitely save them in the Archived folder...
Fri, 8 Dec, 2017 at 1:22 PM
How Do I Access My Voicemail Remotely?
There are 2 ways that you can provide access to voicemail remotely. Either by using an option in an Automated Attendant Menu as per the example below which ...
Fri, 8 Dec, 2017 at 1:23 PM
How Does 911 Work with Star2Star?
Star2Star is committed to providing our customers with the best possible service available, and 911 is a vital part of this package. At Star2Star, we ar...
Fri, 8 Dec, 2017 at 2:15 PM
How does Star2Star handle client confidentiality?
Star2Star stores client data on servers that are only accessible via Secure Shell using two-factor authentication. Only those Star2Star employees who hold a...
Fri, 8 Dec, 2017 at 3:35 PM